For transactional services to contribute to your high-performing business, the transactional service leaders need to achieve and maintain a balance between scope, cost and service quality, and turning transactional services into a true strategic enabler. Achieving this balance, results in better-defined service levels, improved service delivery, higher quality, reduced cost and increased customer satisfaction for your business.
Is this solution for you?
You need to ensure a high level of transactional service in order to increase profit margins, attract new customers and retain existing ones. You need a solution that improves processes, embeds Lean in the high-volume transactional areas of your business, and ensures your people understand your customers’ requirements so that customer satisfaction consistently improves.
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