HOW-TO GUIDE: Developing a customer-focused quality improvement plan
Are you meeting, possibly exceeding, your customers’ expectations with a quality product?
World-class manufacturing organizations are constantly pursuing excellence by ensuring that their products are fit for purpose and keep improving.
Producing a quality product involves carefully listening to your customers, understanding their needs, and incorporating their feedback into your quality improvement plan.
Download the how-to guide Developing a customer-focused quality improvement plan and discover:
- How to identify your customers’ needs
Apply these customer feedback exercises to determine the “Critical to Quality” requirements.
- Key steps for creating a quality control plan
Document your product’s quality with a quality control plan – downloadable template included.
- How to shift from quality controller to enabler
Empower your frontline employees to resolve quality issues at source.
- Tools and techniques for process and product improvement
These tools help prevent nonconformance rather than finding and correcting errors.
- Guidelines to conduct a quality review
Confirm compliance against quality criteria by conducting a quality review – downloadable checklist included.
PLUS: Get a downloadable 12 steps to reduce variation with centerlining infographic and a set of 3 service recovery awareness posters