47% of senior executives attribute an increase in profitability to their quality efforts*.
The link between quality and business performance is undeniable. That’s why you need to embed a culture of quality improvement that drives customer satisfaction and builds brand loyalty.
Download How To Guide: Developing a customer-focused quality improvement plan and discover:
- How to identify your customers’ needs and determine the right quality metrics
- Key steps for creating a quality control plan – downloadable template included
- How to empower your front-line staff to resolve quality issues at source
- Tools and techniques to drive process and product improvement
- Also includes: Quality Review Checklist and Infographic: 12 steps to reduce variation with centre-lining
(*Forbes Insights: The rising economic power of quality: How quality ensures growth and enhances profitability, 2017)