Resources
Showcasing the latest in business performance improvement thinking, our best practice resources offer practical insights and strategic guidance.
FEATURED RESOURCE
How-to guide: Gemba walks for executive leadership
Master the steps of successful gemba walks with this practical guide.
“Management by walking around is hardly ever effective. The reason is that someone in management, walking around, has little idea about what questions to ask, and usually does not pause long enough at any spot to get the right answer.”W. Edwards Deming, Out of the Crisis
Resource library
BEST PRACTICE TOOLSHOW-TO GUIDE
Building high-performance teams
High-performance teams operate to a high standard and achieve consistently superior results. Find out how you can build teams that go the extra mile.
GET THE HOW-TO GUIDEBEST PRACTICE TOOLSHOW-TO GUIDE
Developing a customer-focused quality improvement plan
Building a quality improvement plan that involves your customer is essential as the customer is your most valuable stakeholder and determines if you win or lose.
GET THE HOW-TO GUIDEBEST PRACTICE TOOLSHOW-TO GUIDE
Making time for operations improvement
Stuck in a firefighting culture? Embed operations improvement in your organization’s culture using the tips and techniques featured in this guide.
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