Privacy Policy

CCI is committed to protecting your privacy. This Statement of Privacy applies to the following CCI websites:

  1. TRACC Community — an online community of best practice where you can see what good looks like
  2. TRACC website and TRACC software platforms:

Using the CCI website or services platforms confirms your consent to the contents of this Statement of Privacy.

Our Policy

CCI collects and processes information only as contractually agreed with its Clients (TRACC Users, TRACC Community Members and people who are interested in the TRACC Publications and Services). A Member who seeks access or who seeks to correct, amend or delete inaccurate data is able to do so freely.

CCI does not make client data available to third parties; does not sell lists, accept advertising or generate any third-party revenue from the data that is generated from its site; and does not share data from any Client with other Clients.

When you post a response to content on the Site (“Comment”) or submit a photograph via the TRACC Community submissions page, CCI will ask you for personally identifiable information. This is information about you that on its own or in combination with other identifiers (“Personal Information”) can be used to contact or identify you. Personal Information includes, but is not limited to, your name and email address. CCI uses your Personal Information in accordance with these terms of use in order to facilitate the provision of value-added services and to administer your enquiries. Your Comments are visible to all viewers of CCI websites.

CCI also collects other information through your use of the sites (e.g. user activity, the pages of the site that you visit, time spent on these pages and other statistics), and regularly analyses data pertaining to visitor trends, TRACC Community submissions and consumption in order to improve services, plan site enhancements and measure overall site effectiveness.

CCI Marketing and Account Managers and Site Administrators can provide new TRACC Community submission alerts, newsletters, white papers and product/event updates based only on a Client’s opt-in request for services. To prevent duplicate provision of services and to ensure accurate TRACC Community content, management and administrative employees can review the contents in TRACC Community submission data and client registration data.

CCI may provide new TRACC Community submission alerts, newsletters, white papers and product/event updates based on a Client’s opt-in request for services. To prevent duplication of services and to ensure accurate TRACC Community content, CCI may review the contents in TRACC Community submission data and client registration data. You may receive periodic promotional emails and special offers from CCI. You may unsubscribe to these emails at any time. In order to provide the best possible and most relevant service, this website may collect information about the use of this Site by way of standard technology.

All CCI employees receive copies of this Privacy Policy as part of employee training. CCI management considers violation of client confidentiality to be a serious infringement of CCI policies. Internal employee education around the Privacy Policy stresses the confidentiality of Clients’ data.

CCI reserves the right to amend its Privacy Policy at any time. While CCI will attempt to flag changes as and when implemented, Users will always remain responsible for ensuring that they are aware of the current version of this Privacy Policy whenever accessing this website, and continued use of the website constitutes Users’ acceptance of the Privacy Policy as amended.

Log In

TRACC Community Members may log in using the username and password chosen by them on registration. The service will authenticate the Member’s identity and provide the Member with an option to share certain personal information within the service, such as an email address and other personal information.

By providing your email address, you will automatically be opted in to receive marketing information. Should you not wish to receive such information, please unsubscribe as indicated (at the bottom of email communications).

Access to Personal Data

CCI collects personally identifiable information, such as email address, name, company name, home and/or work address and/or telephone number. Where a User believes that personal data concerning them held by CCI is outdated or incorrect, they may request that such personal data be corrected or do so themselves by means of the relevant contact page or by updating their profile. Any request for such a correction must specify both the incorrect data and the proposed correction, and must give reasons for the request.

Users can request access to personal data held by CCI as required by law and where such access is necessary for them to exercise and/or protect any of their rights.

Links to Other Websites

CCI has no control over and accepts no responsibility for the privacy practices of any third party sites to which hyperlinks may have been provided, and CCI strongly recommends that you review the privacy policy of any site you visit before using it further.

Social Media (Features) and Widgets

CCI’s TRACC Community website includes Social Media Features, such as “Like” buttons and Widgets and the “Share This” button. These features may collect your IP address, which page you are visiting on the Site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are hosted directly on CCI’s Site.

TRACC Community Testimonials and Comments

Your Comments and testimonials will be displayed for all registered Members of the service and may be removed as CCI sees fit. Comments and testimonials will not be made available publically without your consent.

Member Only Access

Our TRACC Community website’s message boards, blogs and community forums are available strictly to registered Members only. All member registrations go through a screening process upon registration. CCI reserves the right to deny any prospective user access to its web services. CCI moderates all online communications.

Use of Information

CCI collects and uses information to operate the CCI website and deliver its contractual services. CCI may also use information to inform you of other products or services available from CCI and its affiliates. CCI may contact you via voluntary surveys to conduct research on your opinion of current or potential new services. You will always have the option to unsubscribe (see “To Unsubscribe from CCI” below). CCI does not sell, rent or lease its customer lists to third parties nor share personally identifiable information except as described in this policy statement. CCI may contact you about a particular offering that may be of interest to you. In addition, CCI may share data with trusted contractual partners to help perform statistical analysis, send you emails or postal mail, provide customer support, arrange for deliveries or contact you based on your interest to receive such communications. Such third parties are prohibited from using your personal information except to provide these services to CCI, and they are required to maintain the confidentiality of your information. CCI does not use or disclose sensitive personal information, such as race, religion or political affiliations, without explicit consent.

CCI will not use the personal information submitted for any other purpose other than the efficient provision of services; this website will keep records of all personal information collected and the specific purpose for which it was collected for a period of one year from the date on which it was last used; this website will not disclose any personal information regarding a User to any third party unless the prior written agreement of the User is obtained or the website is required or permitted to do so by law; if information is released with the User’s consent, this website will retain a record of the information released, the third party to which it was released, the reason for the release and the date of release for a period of one year; information collected about Users through their use of this website is the property of CCI. No credit card information is retained or stored by CCI.

Tracking Technologies

Information about your computer hardware and software is automatically collected by CCI. This information can include your IP addresses, browser types, domain names, access times and referring website addresses. This information is used by CCI for the operation of its service, to maintain quality of the service and to provide general statistics regarding use of the CCI website. For these purposes, CCI links this automatically collected data to personally identifiable information such as name, email address, address and phone number.


The CCI website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

A “session cookie” expires immediately when you end your session (i.e. close your browser). A “persistent cookie” stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image, a redirect URL or JavaScript and is used in conjunction with a cookie.

When you visit the Site, CCI may use both a session and a persistent cookie. This cookie may contain information (such as a unique user ID) that is used to track your usage of CCI’s Site. CCI employs cookies to enable CCI systems to recognise your browser and tell CCI how and when pages on the Site are visited and by how many people, and also in order for CCI’s server to recognise a return visitor as a unique user. The cookies placed by the CCI server are readable only by CCI and cookies cannot access, read or modify any other data on a computer. CCI uses web beacons alone or in conjunction with cookies to compile information about your usage of CCI’s Site and interaction with emails from CCI. For example, CCI may place web beacons in marketing emails that notify CCI when you click on a link in the email that directs you to CCI’s Site.

CCI uses web beacons to operate and improve CCI’s Site and email communications. The “Help” portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie or how to fully disable cookies. CCI strongly recommends that you leave the cookies activated, however, because cookies enable you to take advantage of some of CCI’s most attractive features.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise CCI pages or register on the CCI site or with CCI services, a cookie helps CCI to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as your user name, email address and so on. When you return to the same CCI website, the information you previously provided can be retrieved, so that you can easily use the CCI features that you customised.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the CCI services or websites you visit. CCI keeps track of the websites and pages you visit within CCI, in order to determine which CCI services are the most popular. This data is used to deliver customised content and advertising within CCI to customers whose behaviour indicates that they are interested in a particular subject area.

Flash cookies and other third party tracking technologies such as Adobe Flash Player (and similar applications) use technology to remember settings, preferences and usage similar to browser cookies but these are managed through a different interface from the one provided by your web browser. This technology creates locally stored objects that are often referred to as “Flash cookies”. However, CCI’s software platform may create pages on the CCI platform that employ Adobe Flash cookies. CCI does not have access or control over Flash cookies, but you may access your Flash management tools from Adobe’s website directly.


CCI websites will disclose your personal information only if required to do so by law or in the reasonable belief that such action is necessary to: (a) conform to the requirements of the law or comply with any legal process served on CCI; (b) protect and defend the rights or property of CCI, and (c) act under exigent circumstances to protect the personal safety of users of CCI or the public.

Access to Personally Identifiable Information

If your personally identifiable information changes or if you no longer desire CCI’s service, you may correct, update or request deletion on CCI’s site by emailing the Privacy team at: CCI will respond to all access requests within 30 days. In some cases, CCI may not be able to remove your personal information, in which case CCI will let you know as well as the reason for this.

If you request that your user information be deleted from CCI records, there may be a brief delay in CCI’s processing that request while CCI verifies that the request is valid and originates from you as opposed to an unauthorised third party. If you request that your information be deleted, CCI reserves the right to terminate and/or limit your access to the CCI website.

If you provide CCI with information, you have the following rights with respect to that information:

  • To review the information supplied
  • To request that CCI corrects any errors, outdated information or omissions in information supplied
  • To request that your information not be used to contact you
  • To request that your information be removed from any solicitation list or website that CCI may use
  • To request that your information be deleted from CCI records

To exercise any of these rights, please contact CCI at:

Security of Your Personal Information

No method of safeguarding information is 100% secure. CCI uses a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. CCI secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When sensitive personal information is collected on the Site and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

While reasonable measures are taken to ensure the security and integrity of information submitted, CCI’s websites cannot under any circumstances be held liable for any loss or other damage sustained by a User or Users as a result of the intentional or accidental release of information by an employee of CCI or any third party. Users and/or subscribers are prohibited from releasing their Username and/or password to any other person.

Changes to This Statement — 6 September 2017 (Last Updated)

CCI will occasionally update this Statement of Privacy to reflect company and customer feedback. CCI encourages you to regularly review this Statement to be informed of how CCI is protecting your information. When such a change is made, CCI will update the “Last Updated” date above. If we make any material changes, we will notify you by means of a notice on this Site prior to the change becoming effective. CCI encourages you to periodically review this page for the latest information on CCI privacy practices.

To Unsubscribe from CCI

You may unsubscribe from CCI Marketing communications by clicking on the “Unsubscribe” link located at the bottom of the company’s emails.

Contact Information

CCI welcomes your comments regarding this Statement of Privacy. If you believe that CCI has not adhered to this Statement, please contact CCI at: CCI will use commercially reasonable efforts to determine and rectify the problem promptly.